Shipping/Policies/FAQ

  • We are open & shipping during the pandemic. We are practicing social distancing and each of us work in separate rooms. We have plenty of hand sanitizer, Lysol, and hospital-grade cleaning solution to keep surfaces and equipment clean.
  • CARE: MOST items I make are not dishwasher safe. All glassware should be hand washed to ensure long lasting quality. Any *printed* coffee mugs are microwave and dishwasher safe. The listing will specify the care instructions.
  • PROCESSING TIME: Please allow up to five business days for the processing of your order. A few may take longer, but if so, I'll be in communication with you to let you know! There are some random delays with suppliers and the shipping companies, so sometimes unexpected delays happen with supplies. If anything changes, I'll be sure to message you to ensure I can meet your deadlines.
  • PERSONALIZATION: There should be a box where you can leave details for personalization. If I am missing any detail, I will contact you. I never make assumptions for orders! 
  • WHOLESALE: Wholesale pricing begins at higher quantities depending on the item. Please email me for pricing at kathi@bellacuttery.com
  • All sales are final due to the personalized, handmade features of my work. If you have an issue with your order, please contact me directly so I can make it right! You may email me at kathi@bellacuttery.com

Why should you shop with BellaCuttery? Shopping online can be scary due to scammers! You are safe with me. I've had over 26,000 sales on Etsy with a 5 star average. You can browse my Etsy shop by clicking this link.

Five Star Review

I also sell on Amazon Handmade! You can see my reviews & seller profile here!

I have an intimate Facebook group where some of my favorite customers request custom items. Come join us by clicking here!